Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kelton Carter

Kelton Carter

April 23, 2026

5  out of  5
rating by Kelton Carter
"Been using Shaffin Wegener state farm for years and they have always been extremely helpful and gotten me great deals. Today I called and was helped by Michael who has by far been the most helpful representative over the years."
Profile photo of Caely Shuffield

Caely Shuffield

April 23, 2026

5  out of  5
rating by Caely Shuffield
"They always have Amazing customer service. Very polite and patient. Gave me incredible prices. Very good at making sure we have affordable coverage on everything, auto and home owners insurance!"
We responded:
"Thank you, Caely, for your wonderful feedback! I'm glad you had a positive experience with our team. We strive to provide attentive service and competitive pricing. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"
Profile photo of Curtis Brown

Curtis Brown

April 22, 2026

5  out of  5
rating by Curtis Brown
"I actually got auto and home insurance through State Farm and I am truly happy with the service I received it was impeccable and prompt. The pricing for both homeowners and auto insurance were truly a shock to me in a very good way. Sincerely Curtis R Brown"
We responded:
"Thank you, Curtis, for sharing your experience! I'm glad to hear that you're happy with the service and pricing for your insurance. It's our goal to provide impeccable and prompt service to all our customers. If you need anything else, feel free to reach out!"
Profile photo of Milt Haddock

Milt Haddock

April 21, 2026

5  out of  5
rating by Milt Haddock
"Great personal and professional interaction"
We responded:
"Thank you, Milt! I'm happy to hear that you had a positive experience with our personal and professional service. Your feedback is greatly appreciated. If you need anything else, feel free to reach out!"
Profile photo of Sara Camacho

Sara Camacho

April 21, 2026

5  out of  5
rating by Sara Camacho
"Michael was very helpful with adding our new vehicle to our policy!"
We responded:
"Thank you, Sara! I'm happy to hear that our team provided the assistance you needed. We're dedicated to offering excellent service. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Ben Rybin

Ben Rybin

April 20, 2026

5  out of  5
rating by Ben Rybin
"Michael promptly and persistently helped me switch policies on a new lease without being intrusive despite my busy schedule."
We responded:
"Thank you, Ben! I'm happy to hear that Michael was able to assist you with switching policies efficiently and respectfully. Our team is dedicated to providing excellent service, even when schedules are tight. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Aaron Menard

Aaron Menard

April 17, 2026

5  out of  5
rating by Aaron Menard
"Michael was super nice and very helpful"
We responded:
"Thank you, Aaron! I'm happy to hear that Michael was able to assist you so well. Our team is dedicated to providing excellent service, and it's great to know Michael made a positive impact. If you need anything else, feel free to reach out!"
Profile photo of Tyna sadler

Tyna sadler

April 17, 2026

5  out of  5
rating by Tyna sadler
"Absolutely love these people! I have renters and auto insurance and I am happy with the price I pay. Any time I have questions they are very informative. Micheal has helped me on multiple occasions understand how things work. I do not understand how insurance works I just know that I have to pay it and having them break it down for me has given me a better understanding as to where my money is going. I’ve had people in the past try to give me better rates and were unable to beat the price I pay for what I get through them. Highly recommend them for all insurance needs!"
We responded:
"Thank you, Tyna, for sharing your experience! I'm glad to hear that you're satisfied with the service and pricing for your insurance. It's great to know that our team has been able to assist you in understanding your coverage. We appreciate your recommendation and are here to help with any questions you may have in the future. Let us know if we can help with anything else!"
Profile photo of Travis H

Travis H

April 17, 2026

5  out of  5
rating by Travis H
"Always responsive and helpful. Been a pleasure working with them."
We responded:
"Thank you, Travis! I'm happy to hear that you've found our team responsive and helpful. It's been a pleasure working with you too. If you ever need anything else, feel free to reach out!"
Profile photo of Destiny Lee

Destiny Lee

April 15, 2026

5  out of  5
rating by Destiny Lee
"Great customer service care from Taylin!!"
We responded:
"Thank you, Destiny! I'm glad you received excellent customer service. Our team is committed to providing a positive experience for everyone. If you need anything else, just let us know!"
Profile photo of Morgan Gibson

Morgan Gibson

April 13, 2026

5  out of  5
rating by Morgan Gibson
"Been with Shaffin’s agency for majority of my 4 years in Texas and has always been great. Left for a year for what seemed like a better rate and came right back to his office. Recently added a new vehicle to my policy and got to work with Michael for the first time and he was absolutely fantastic! Super prompt and informative and happy to help run numbers - he’s my new favorite! Don’t let him go, Shaffin!"
We responded:
"Thank you, Morgan, for your feedback! I'm happy to hear that you've enjoyed your experience with our office over the years. It's fantastic that you received excellent service when adding your new vehicle. If there's anything else you need, just let us know!"
Profile photo of Ronald Johnson

Ronald Johnson

April 10, 2026

5  out of  5
rating by Ronald Johnson
"Hello, I needed renters insurance. I tried other agencies and was left confused, until State Farm contacted me. My agent "Kolby" and the other team members made it easy and I got what I needed."
We responded:
"Thank you, Ronald, for sharing your experience! I'm glad to hear that Kolby was able to make the process easy and help you find the insurance you needed. We appreciate your feedback and are here to assist with any future questions or needs."
Profile photo of Rachel Elizabeth McDaniel Hughes oldsoullikemine

Rachel Elizabeth McDaniel Hughes oldsoullikemine

April 10, 2026

5  out of  5
rating by Rachel Elizabeth McDaniel Hughes oldsoullikemine
"Great experience through and through! I got exactly the policy I needed, and at the best price too... Thanks for all your help Taylin!"
We responded:
"Thank you, Rachel Elizabeth, for sharing your positive experience! I'm delighted to know that Taryn was able to assist you in finding the right policy at a great price. We appreciate your trust in us and are here for any future insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Michelle Castle

Michelle Castle

April 10, 2026

5  out of  5
rating by Michelle Castle
"Michael H. Helped me today and was very helpful, courteous and cheerful! Thank you!"
We responded:
"Michelle, thank you for your wonderful review! I'm happy to hear that Taryn was able to assist you in getting the insurance you needed. We appreciate your feedback and are always here to help with any future needs or questions. - Shaffin Wegener - State Farm Insurance Agent, Temple, TX"
Profile photo of John Barry

John Barry

April 9, 2026

5  out of  5
rating by John Barry
"Great job Haley"
We responded:
"Thank you, John! I'm happy to hear that Haley did a great job. Our team is dedicated to providing excellent service, and it's wonderful to see that reflected in your experience. Let us know if there's anything else we can assist you with!"
Profile photo of James Hubly

James Hubly

April 9, 2026

5  out of  5
rating by James Hubly
"Great place. Haley was great, helpful and personable and prompt. Best insurance experience I’ve actually ever had in my life here."
We responded:
"Thank you for your review, James! I'm happy to hear that Haley provided such a helpful and personable experience for you. It's wonderful to know that your visit with us was the best insurance experience you've had. Let us know if there's anything else we can assist you with!"
Profile photo of Regina Arceneaux

Regina Arceneaux

April 8, 2026

5  out of  5
rating by Regina Arceneaux
"Kolby was the best! She was very informative and explained everything in detail. Thanks again for all your help."
We responded:
"Thank you, Regina! I'm happy to hear that Kolby provided you with detailed and informative assistance. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Darlene Gunter (Talia)

Darlene Gunter (Talia)

April 8, 2026

5  out of  5
rating by Darlene Gunter (Talia)
"Kolby is the best! She was so helpful and accommodating! She took care of all my needs and helped me every step! My new insurance cost is $24.00 less, with State Farm, than with my old provider!!! I highly recommend Kolby for your auto insurance needs!"
We responded:
"Thank you, Darlene! I'm happy to hear that Kolby was able to assist you so effectively and that you're enjoying the savings with your new insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Niel Revelle

Niel Revelle

April 6, 2026

5  out of  5
rating by Niel Revelle
"Entire staff has always been helpful! Great team"
We responded:
"Thank you, Niel! I'm happy to hear that our team has been helpful to you. We appreciate your support and look forward to continuing to assist you with your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of William Thornton

William Thornton

April 6, 2026

5  out of  5
rating by William Thornton
"Professional, and courteous. Always there to meet my needs."
We responded:
"Thank you, William! I'm happy to know that you find our service professional and courteous. Meeting your needs is our priority. If there's anything else we can do for you, just let us know!"
Profile photo of taylor

taylor

April 3, 2026

5  out of  5
rating by taylor
"Michael H was an amazing agent, he really took the time to listen to my needs (and budget) and helped break down everything for me, he was very patient and attentive and made the process of getting insurance less daunting. I felt heard and taken care by him and would recommend this team to anyone getting insurance."
We responded:
"Thank you, Taylor, for sharing your experience! I'm glad to know you felt heard and well taken care of during the insurance process. Your recommendation is greatly appreciated. If you have any more questions or need assistance, feel free to reach out!"
Profile photo of Noah Smith

Noah Smith

April 2, 2026

5  out of  5
rating by Noah Smith
"I’ve worked with a few members of the team (Staffin, Taryn, Michael) and they’ve all been really professional. Good, clear communication has made me more confident about insurance, which is a topic that can be confusing. Appreciate the help over the last few years!"
We responded:
"Thank you, Noah, for sharing your experience! I'm glad our team has provided professional service and clear communication, making insurance more understandable for you. We appreciate your trust over the years. If there's anything else you need, just let us know!"
Profile photo of Angela & Josh Smith

Angela & Josh Smith

April 2, 2026

5  out of  5
rating by Angela & Josh Smith
"Their office has been very thorough in answering our questions and still low-pressure as we navigated switching insurance companies. Thanks so much!"
We responded:
"Thank you Josh and Angela for choosing to trust Shaffin Wegener State Farm. We believe in providing the best customer service possible and personalizing your coverage to fit your family. Please let us know if you need anything and we will be happy to help. Welcome to State Farm!"
Profile photo of Amy Dach

Amy Dach

April 1, 2026

5  out of  5
rating by Amy Dach
"Kolby, was very helpful with setting up my insurance, and did an awesome job on the quote she had given me."
We responded:
"Thank you, Amy! I'm happy to hear that Kolby was able to assist you effectively with your insurance setup and provide a great quote. Our team is dedicated to offering excellent service. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Victoria

Victoria

April 1, 2026

5  out of  5
rating by Victoria
"I want to express my sincere appreciation for the outstanding customer service Michael provided us. Thank you Michael for your professionalism and insurance knowledge, Michael explain in detail my coverage óptions for our autos was able to lower my premium from what we were paying with our other insurance company he made me us feel comfortable and ready to switch to State Farm. Thank you Micheal for your assistance! We really appreciate it! Victoria M. Rodriguez"
We responded:
"Thank you for your wonderful feedback, Victoria! I'm happy to know that you received exceptional service and felt comfortable with your decision to switch to State Farm. It's great that our expertise and professionalism made a positive impact on your experience. We're here for any future insurance needs or questions you might have. Let us know if we can help with anything else!"